Maryland Technology Extension Service

Maryland ISO 9000 Consortium:
Principles and Requirements

Principles | Requirements

ISO Quality Management Principles
“A Framework to Guide Organizational Performance”

1. Customer-Focused Organization

2. Leadership

3. Involvement of People

4. Process Approach

5. System Approach to Management

6. Continuous Improvement

7. Factual Approach to Decision Making

8. Mutually Beneficial Supplier Relationships

Source: “Quality Management Principles”, ISO/TC176/PMG/QMP/N2001, Draft

Requirements